Order Cancellation Policy
Cancellation of Orders before Shipment:
To cancel an order before shipment, please contact us at care@juicecosmetics.in or whatsapp us at +91 6262 444 014
Cancellation after Shipment:
In case you wish to cancel your order, which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products.
Return/Exchange Policy
The products can be exchanged or returned within 7 days post-delivery, only in the case if delivered products are defective or damaged. The returns shall not be accepted in the following cases:
- Product is damaged due to misuse/overuse
- Product is used or altered by customer
- If request is initiated after 7 business days of order delivery
Product shall not be liable for Return, Refund or Replacement under any of following circumstances :
- Product Label/Packaging is tampered
- Price tag or original packaging tampered
- Returned without freebies or any accessory shipped with original order
- Product bought by mistake
- Product no longer needed
Refund (For Returns/Cancellations)
In case of a return or cancellation, the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us.
Refund will be initiated once the request is processed and in case you're still contacted for delivery, please refuse the delivery.
